Please follow these steps:
- Press your Strive Activity Tracker's touchscreen to make sure your tracker is charged. You must charge your activity tracker for at least one hour prior to first use.
- Make sure your settings in your clinic's app are correct; particularly height.
- Wear your Strive Activity Tracker in your pocket, on your wristband, or on your clip connected to your waist or torso. These locations will provide most accurate readings.
- Remain on your clinic's app's Device Sync page until your Strive Activity Tracker completes its measurements (may take up to 15 seconds). You will know this is complete when your clinic's app displays your total steps.
- In the Device Sync page, select your connected smart tracker and remove it. Once complete, re-link your Strive Activity Tracker.