My Balance Smart Scale does not complete my measurements nor show all measurements.

Please follow these steps:

• Reset your Balance Smart Scale by removing and then replacing the batteries. 
• Log out of your clinic's app and then log in again.
• Make sure your Bluetooth is ON.
• Open your clinic's app and select Weigh-In to sync your scale.
  • Select Sync Scale then step on the Balance Smart Scale
• Remain still on your Balance Smart Scale and have your clinic's app open until your smart scale completes its measurements.
  • You will know this is complete when the app lists your weight and body fat percentage.