Please follow these steps:
- Turn Bluetooth on in your phone's settings
- Press your activity tracker's touchscreen to make sure it is charged. You must charge your activity tracker at least one hour prior to use.
- Make sure your Strive Activity Tracker is not charging WHILE you sync it.
- Make sure your Strive Activity Tracker is within 50 feet/ 15 meters when you sync it.
- Log out of the app and then log in again.
- Remain on the app's Device Sync page until your activity tracker completes its measurements.
- This may take up to 15 seconds. You will know this is complete when the app lists your total steps.