No Video in Video Conference

You are making a call using the Dashboard Video Conferencing when all of a sudden you realize that your Patient cannot see you on the Web Camera. Here are a few things to check to resolve it.

Part 1: Check Browser Webcam

Should you experience any issues with your Webcam when Calling a Patient then the very first thing you should check is to make sure the browser is set to Allow.

Part 2: Check Call Webcam

If the above seems normal then make sure during a Call that your Webcam is enabled by making sure the button is white and not grey as in the example below.

Part 3: Check Computer Webcam

Lastly, if all else fails then it may also be a good idea to check to make sure your Computer's Camera is enabled which is usually a Built-in camera or external USB Camera to enable.