Generally speaking, we offer both Email and Phone Support though we do not have a direct number at this time so we will contact you directly as needed.
LEVEL 1 - EMAIL SUPPORT:
This is our first line course of action. If there's an issue happening it is best to Email Us at Support@CoachCare.com to Open a Ticket with Us where we will initially assist.
NOTE: We usually respond within 24 hours from the time your Emailed Issue arrives but, may take longer if there is a high volume of tickets received and we will respond promptly.
LEVEL 2 - PHONE SUPPORT:
However, as a second course of action depending on the issue at hand we will request the Best Phone Number & Time/Day to reach you for a Support Call to investigate or assist further.
NOTE A: Our Phone Support Hours typically range from Monday - Friday, 10am - 5pm Eastern Standard Time though we will try to accommodate if we can.
NOTE B: If there is no Phone Number is available, we will try calling the Phone Number on file.