Sometimes, on a rare occasion the password reset or welcome email might not be received at all and in these cases the most likely reason for this is probably due to using a Comcast Email Address. Follow the instructions below to help resolve this issue.
Sign into your My XFINITY account.
At the top right, click the Mail icon to reach your inbox.
Click the Address Book tab.
Click New Contact on the left sidebar.
Click Save to save the contact.
Alternatively, you may also provide us with an Non-Comcast Email Address to switch out.
If there are any further questions or problems please contact Support@Comcast.com.