Video Conferencing 101

Below are the principal instructions related to the video conferencing platform

• Coaches are the only users who can initiate a video call. Patients cannot initiate a video call from the mobile app.
• Video Conferencing can be used as audio-only
• We highly suggest patients have the most updated version of the mobile app. 

PERMISSION SETTINGS

• Coaches must have Audio & Video Permissions in their provider dashboard. 
• Patients must have their Audio & Video Permissions enabled in the mobile app
• Patients must have Push Notifications enabled in the mobile app. This is to ensure that they receive the video calls.
  • If a patient does not have their push notifications enabled for the app, they will not be able to receive a video call from their coach. 
    • This can be done in the app's profile settings & the phone's setting
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        • The quickest way to troubleshoot if the patient does not know how to enable push notifications is to delete the mobile app, re-install, log in and accept all permission settings

COACH SET UP & INSTRUCTIONS

• Video Conferencing works on Google Chrome and Mozilla Firefox
  
  • Google Chrome is highly recommended 
• Click on this link to follow the instructions on how to initiate a video conference call with a patient
  
  • Video Conferencing with a Patient
• When initiating a call for the first time, your browser will prompt your video camera and microphone
  • GOOGLE CHROME 
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• MOZILLA FIREFOX
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PATIENT SET UP & INSTRUCTIONS

• The patient must have the mobile app downloaded and be logged in
• The push notification will come in whether the app is open or not and or whether the phone is locked
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• The Notification will have audio ring unless the phone is on silent mode

TROUBLESHOOTING

• You may use the video configuration and setup tool (PHONE ICON at the top right corner) on the dashboard to enable camera and microphone access if not enabled or dismissed.
  
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  • The mobile app needs settings enabled for:
    • Camera access
    • Microphone access
    • Push notifications.
      • These will be prompted for when needed, but if the patient dismisses/disables then, they need to go into the phone settings to reenable them

Should you have questions or issues regarding this feature, please email [e-mail] and include the following:

• Coach Name & Email
• Patient Name & Email
• Detailed Description of the issue
• Screenshots of the issue
• The browser you are using
• Organization/App Name