Missing Measurement Alert (Released Friday, August 26, 2022)

Beginning Friday, August 26, 2022, the new Missing Data Alert type is available for use on the dashboard.  This new feature provides an additional automated alert that can be configured to generate a notification when a specific metric has not been recorded for a patient during a particular number of consecutive days.

Table of Contents

• Configuring the Alert
• Viewing Alert Notifications
• Dismissing Alerts
• Additional Notes for Usage

Configuring the Alert

Alerts can be setup and configured for your clinic on the dashboard under Alerts -> Settings in the left-hand menu.  This screen will show all active alerts.  By default, no existing Missing Data Alerts will be available.  To add a new Missing Data Alert

• Click the Add New Alert button in the upper right of the page
• In the presented modal, click on the Alert Type dropdown and select the Missing Data Alert option.

From there, you can configure the following two options:

• Metric to Alert On
  A dropdown that allows you to select the measurement from which notifications will be generated.  The dropdown will display all available measurement types.  Each alert must have only one selected metric.
• Missing Data Time Period
  The number of consecutive days of missing data to examine for.  Once a patient has at least this many consecutive days of no recorded data for this metric, an alert notification will be generated.

The text at the bottom of the modal will display a brief description of the alert setting.

Once the alert has been saved, the modal will automatically close and the table listing of alerts will be refreshed.  The new Missing Data Alert you created will show towards the bottom of the table listing.  Missing Data Alerts will be shown in alphabetical order.  Depending on other existing alerts, the specific order the new table listing will be displayed will vary.

The alert table listing has the following four columns:

• Enable
  This checkbox denotes the state of this alert:
  • Active (checked) This alert will produce new notifications
  • Disabled (unchecked) This alert will not produce new notifications
• Title
  The title of the alert.  Missing Data Alerts will always start with "Missing Data Alert -", followed by the name of the measurement being alerts on (Blood pressure - systolic, BMI,LDL Cholesterol, etc).  In addition, all Missing Data Alerts will have the document with x icon.
• Settings
  This column is used for other alerts to denote additional settings and preferences.  This will be blank for Missing Data Alerts.
• Actions
  The ability to edit (pencil icon) this alert or delete it (trash icon).

An existing Missing Data Alert may be edited by clicking the pencil icon in the Actions column.  When clicked, the same modal will be presented as when the alert was initially setup.  Adjust the desired values and click the Save button.

Viewing Alert Notifications

Missing Data Alert notifications are viewed in three locations:

• Dashboard homepage
  
• Alerts notifications listing
  
• Patient profile
  

The alert notification will present the following information:

• Name
  The name of the patient for which the notification was generated.
• Alert Type
  The alert which triggered this notification.  For Missing Data Alerts, the format will be Missing Data Alert - [Measurement Name].
• Notice
  The data explanation of what triggered this notification. This will note the number of consecutive days for which data has not been recorded for this metric.  In this case, the example states 3 days.
• Date
  The relative time from today for which this alert notification was generated (1 day ago, 1 week ago, etc).

Dismissing Alerts

Once you have viewed the alert notification, you may dismiss it by clicking one of the Mark As Viewed icons for the alert.  Keep in mind that all coaches in your clinic will also see this same alert notification.  As such, the options to dismiss are impacted by that visibility:

• Mark as Viewed for All Coaches in this Clinic
  This will dismiss this alert notification for both you and all other coach(es) in your clinic which may have access to this patient.
• Mark as Viewed for Me
  This will dismiss this alert notification for only you.  Other coaches will continue to see this alert notification.

Additional Notes for Usage

• Multiple alerts can be set on a single metric
  Multiple Missing Data Alerts can be configured for a single metric.  For example, the following two alerts may be setup and active at the same time:
  • Blood Pressure - Systolic missing for 7 days
  • Blood Pressure -Systolic missing for 14 days
• New alert notifications for a specific alert will not be generated until the previous one is dismissed
  New alert notifications will be generated up to once based on the alert's Missing Data Time Period (in days).  If a patient has an un-dismissed/active alert notification, no new notifications for that specific alert will be generated until that notification is dismissed.  To confirm, the alert notification will continue to be displayed to the coach until it is dismissed.