Patients & Mobile App
Starting as a Patient
App
- Configuring Notifications for the iOS App
- Performing a Clean App Installation
- Logging into the App
- Logging out of the App
- Updating the App on Android Devices
- Updating the App on iOS Devices
Contact
Schedule
Progress
Profile
Smart Devices & Integrations (tracker, scale, third-party)
- Calibrating the Balance Smart Scale
- Properly setting up the Smart Balance Scale
- How to Reset the Balance Smart Scale
- Syncing the Strive Activity Tracker to Android Devices
- Syncing the Strive Activity Tracker to iOS Devices
- Syncing the Balance Smart Scale with Android Devices
Tracking
Meals
- Using the Barcode Scanner
- Changing the Meal Type
- Delete a Recipe
- Viewing your Meal History
- Updating a Recipe
- Removing a Logged Meal
Patient/App Video Conference
Mobile App FAQs
- App Login Error with Coach/Provider Account
- Website Login Error with Patient Account
- Why do I keep getting Logged Out of the App?
- Is there any Phone Support for the App?
- Why can't I find my Clinic App?
- Why does the Help Center App Screenshots look different than my Clinic App?
Smart Devices FAQs (tracker, scale, third-party)
- App Shows Dash or No Steps and No Weight
- Where is the Pairing Code for Tracker/Scale?
- Can a Garmin Device be used with the App?
- Do I need the Internet connected to my phone to use my Strive Activity Tracker?
- How often do I need to sync my Strive Activity Tracker with my clinic's app?
- My Strive Activity Tracker measurements do not appear to be accurate.
General App Troubleshooting
- Unable to Find a Custom Meal
- Why can't I find my Clinic's App?
- Why does the Scale say Lo/Low?
- I cannot connect my Balance Smart Scale with my clinic's app.
- I cannot connect my Strive Activity Tracker with my clinic's app.
- My Balance Smart Scale does not complete my measurements nor show all measurements.