Patients & Mobile App
Starting as a Patient
App
- Configuring Notifications for the iOS App
- Performing a Clean App Installation
- Logging out of the App
- Updating the App on Android Devices
- Updating the App on iOS Devices
- Entering Weight Manually
Contact
Schedule
Progress
Profile
Smart Devices & Integrations (tracker, scale, third-party)
- VIDEO - How to sync with your Balance Smart Scale
- Syncing the Scan Blood Glucose Meter
- My cuff is too small. How can I measure my blood pressure?
- VIDEO - How to sync with your BEAT Blood Pressure Cuff
- Using the Beat Blood Pressure monitor with the App
- Calibrating the Balance Smart Scale
Tracking
Meals
- Using the Barcode Scanner
- Changing the Meal Type
- Delete a Recipe
- Viewing your Meal History
- Updating a Recipe
- Removing a Logged Meal
Video Conferencing (Patients)
Mobile App FAQs
- Understanding the App Weight Goal Percentage
- MFA/2FA Error
- Cannot Start Scanning Operation Error
- App Login Error with Coach/Provider Account
- Website Login Error with Patient Account
- Why do I keep getting Logged Out of the App?
Smart Devices FAQs (tracker, scale, third-party)
- What is Athlete Mode and When Should I Use It?
- Scale Battery Life Expectancy
- App Shows Dash or No Steps and No Weight
- Where is the Pairing Code for Tracker/Scale?
- Can a Garmin Device be used with the App?
- Do I need the Internet connected to my phone to use my Strive Activity Tracker?
General App Troubleshooting
- Unable to Update App to Latest Version
- Fixing problems with Comcast Email Addresses
- Unable to Find a Custom Meal
- Why can't I find my Clinic's App?
- Why does the Scale say Lo/Low?
- I cannot connect my Balance Smart Scale with my clinic's app.