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  1. CoachCare
  2. Patients & Mobile App
  3. Smart Devices FAQs (tracker, scale, third-party)

Smart Devices FAQs (tracker, scale, third-party)

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  • What is Athlete Mode and When Should I Use It?
  • Scale Battery Life Expectancy
  • App Shows Dash or No Steps and No Weight
  • Where is the Pairing Code for Tracker/Scale?
  • Can a Garmin Device be used with the App?
  • Do I need the Internet connected to my phone to use my Strive Activity Tracker?
  • How often do I need to sync my Strive Activity Tracker with my clinic's app?
  • My Strive Activity Tracker measurements do not appear to be accurate.
  • How often do I need to link my Strive Activity Tracker with my clinic's app?
  • What is the battery life for my Strive Activity Tracker?
  • What measurements does my Strive Activity Tracker track?
  • How do I record my activity and sleep using the Strive Activity Tracker?
  • Who should not use the Balance Smart Scale?
  • How should I clean my Balance Smart Scale?
  • Is the Balance Smart Scale accurate?
  • Can multiple people use the same Balance Smart Scale?
  • Can I manually record my weight?
  • Is Wi-Fi required to use my Balance Smart Scale?
  • What is the weight limit on my Balance Smart Scale?
  • What measurements does my Balance Smart Scale collect?
  • How do I weigh-in on my Balance Smart Scale?
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