Mobile App FAQs
- Understanding the App Weight Goal Percentage
- MFA/2FA Error
- Cannot Start Scanning Operation Error
- App Login Error with Coach/Provider Account
- Website Login Error with Patient Account
- Why do I keep getting Logged Out of the App?
- Is there any Phone Support for the App?
- Why can't I find my Clinic App?
- Why does the Help Center App Screenshots look different than my Clinic App?
- Why isn't my Email or Password working?
- Can I delete an Added Meal from History?
- Do you Support any Third-Party Devices?
- Why can't I find/use an App Feature?
- I forgot my password. What do I do?
- I do not see any available times to schedule a consultation.
- I don't see my Coach listed or I cannot message my Coach?
- Help! My clinic's app crashed! What do I do?
- It is taking a long time for my Progress Charts or Meal Selections to load.
- I can't find the answer to my question. What do I do?
- What are the features of your clinic's app?
- Does my smartphone need to be connected to a data source (Wi-Fi or cellular data)?
- How do I view the measurements on the Strive Activity Tracker's screen?
- Is the Strive Activity Tracker waterproof?
- Is the Strive Activity Tracker latex free?